Communications

At the City of Fairburn, we believe that communication is the foundation of a thriving community. Our Communications Department is dedicated to providing clear, accessible, and engaging information about city services, events, public safety, and other topics that impact the lives of our residents, businesses, and visitors. Through timely updates, open communication channels, and meaningful engagement opportunities, we help connect the community with its local government, fostering a sense of unity and shared purpose. Whether you’re a long-time resident or a visitor, our department is here to keep you informed and involved.

Our Mission

The Communications Department’s mission is to strengthen Fairburn’s sense of community by ensuring everyone has access to essential information, transparency, and opportunities to participate in city life. We work to:

  • Enhance communication and trust by keeping residents informed about key decisions, ongoing projects, and service updates.
  • Celebrate Fairburn’s identity through storytelling, events, and digital content that showcase our community’s diverse culture and heritage.
  • Promote civic engagement by making city government accessible, answering questions, and encouraging active involvement in local events, initiatives, and decision-making.
  • Support local media and maintain strong relationships with news outlets to ensure accurate representation of Fairburn’s efforts and accomplishments.

Our department is guided by Fairburn’s values of integrity, transparency, and inclusivity, aiming to reflect the interests and voices of all who live, work, and thrive in our city.

What We Do

The Communications Department performs a wide range of functions designed to keep Fairburn connected and well-informed. Here’s an overview of our key responsibilities:

Public Information and Press Releases

Our team is committed to providing timely and transparent updates about city activities, policies, projects, and events. We work closely with local media to ensure accurate coverage and maintain a consistent flow of information. From traffic advisories and public safety alerts to updates on infrastructure projects and city council initiatives, we make sure that essential information reaches everyone who needs it.

  • Press Releases: Distributed to media outlets and published on our website.
  • Crisis Communication: Rapid response updates during emergencies to keep residents safe and informed.
  • Media Relations: Coordinating with news outlets to provide accurate and timely information to the public.

Website and Digital Content Management

The official City of Fairburn website serves as a central information hub for residents, businesses, and visitors. Our team ensures that all online content is accurate, up-to-date, and accessible, providing you with the information you need at your fingertips.

  • City Announcements: Regular updates on city programs, meetings, and services.
  • Service Guides and FAQs: Comprehensive resources on city departments, services, and frequently asked questions.
  • Forms and Permits: Convenient access to essential forms, permits, and applications.

We work to make the website user-friendly and ADA-compliant, so everyone can easily navigate and find the information they need.

Social Media Engagement

Our social media channels are essential for sharing real-time updates, promoting events, and encouraging dialogue with our community. We share stories, answer questions, and address concerns directly with residents and followers to foster a sense of community and open communication.

Follow us on:

  • Facebook: Get updates on city news, event announcements, and engage with the community through comments and messages.
  • Twitter: Follow for quick updates on road closures, weather alerts, and live-tweeting from city council meetings.
  • Instagram: Visual storytelling that highlights our city’s vibrant events, community activities, parks, and local businesses.

Community Outreach and Public Engagement

Connecting with our residents is one of our top priorities. We organize and promote public meetings, information sessions, and outreach events where community members can learn more about city projects, provide feedback, and ask questions directly to city leaders. This includes:

  • Public Meetings: Updates and Q&A sessions with city officials on topics like city planning, new development projects, and budget allocation.
  • Open Houses and Workshops: Interactive sessions where residents can learn about ongoing initiatives, offer feedback, and get hands-on information.
  • Town Halls: Special gatherings for open discussions between residents and city leadership on key issues affecting Fairburn.

Photography and Videography

Our team captures Fairburn’s story through photos and videos that highlight the people, places, and events that make our city unique. From community gatherings and cultural festivals to milestone events, we document the vibrancy of Fairburn to share on our website, social media, and newsletters.

  • City Photo Archives: A library of images documenting Fairburn’s growth and the stories of our community.
  • Video Updates: Regular video updates from the Mayor’s office, city council meetings, and event recaps.
  • Special Projects: Documentary-style videos on city history, local heroes, and important initiatives.

How to Stay Informed

We know life is busy, so we offer multiple ways to keep you informed and up-to-date on all things Fairburn:

  • City Newsletter: Subscribe to our newsletter to get a monthly roundup of city news, events, projects, and essential updates. The newsletter features interviews with city leaders, profiles on local businesses, and highlights of resident achievements.
  • Public Notices and Meeting Agendas: Visit our website for detailed agendas, meeting minutes, and public notices to stay informed about city council activities and other public forums.
  • Alert System: Sign up for our emergency notification system to receive critical information by text, phone call, or email, including severe weather alerts, road closures, and emergency instructions.
  • Event Calendars: Check our website for a full calendar of upcoming events, city-sponsored programs, and opportunities for public engagement.

Fairburn Communications Department
314 NW Broad Street, Fairburn, GA 30213
Phone: (770) 964-2244 ext. 161
Email: communications@fairburn.gov

For media inquiries, please direct all questions to the phone number or email address listed above, who will ensure your request is handled promptly.

Frequently Asked Questions

1. How can I find information about upcoming city events?
Visit our Events Calendar on the website, where we post all upcoming city-sponsored events, programs, and festivals. We also share event information on our social media pages, so be sure to follow us.

2. Who do I contact to make a suggestion or report an issue?
You can reach out to us at communications@fairburn.gov. For service-specific questions or to report issues like potholes, water leaks, or public safety concerns, visit our Report a Problem page, where you can directly submit requests to the appropriate department.

3. How do I stay informed about City Council meetings and decisions?
City Council meeting agendas and minutes are published on our website. Additionally, we provide live-streaming options for those who want to watch meetings remotely. Follow our social media accounts for real-time updates on council discussions and decisions.